Shipping policy

This policy applies to all orders placed within the United States. By completing a purchase on our website, you acknowledge that you accept the terms and conditions set forth in this shipping policy.

A. Shipping Costs
Shipping charges are calculated during checkout. Before completing your purchase, you will have the chance to review and confirm the total shipping fees.

B. Processing Time, Shipping Duration, & Cutoff Times
Orders submitted before 4:00 PM (PST) will be processed on the same day. Standard order processing time typically ranges from 1 to 3 business days.

C. Shipping Partners
We work with reliable delivery partners such as UPS, USPS, and FedEx to ensure that your orders arrive in a timely and safe manner.

D. Address Changes
Once your order has been shipped, we cannot make any changes to the delivery address. If you need to update the shipping address, please contact us within 24 hours of placing your order at [email protected].

E. Order Cancellation
If you wish to cancel your order before it has been shipped, we are happy to assist. However, after the order has been dispatched, you will need to follow our returns and refund process.

F. Damaged Shipments
If your package arrives damaged, we suggest refusing the delivery if possible. If the package has already been delivered, please get in touch with our customer service team immediately. If you are unavailable when the delivery is made, please contact us to resolve the issue.

G. Manufacturer Direct Shipping
For orders shipped directly from the manufacturer, the following terms apply:

  • Shipping Method: These orders typically use standard ground shipping, and the carrier is selected by the manufacturer.

  • Processing Time: These orders generally take 1-3 business days to process, although delays can occur.

  • Delivery Time: Shipping may take between 15 and 30 business days, depending on the manufacturer’s location and the destination address.

  • Tracking Information: Once shipped, tracking information will be sent to you via email.

  • Customer Notifications: We will notify you of any unexpected delays and keep you informed with updates as necessary.

Please note that while we aim to offer a smooth shipping experience, there are factors beyond our control due to third-party carriers. We appreciate your patience. For any concerns, reach out to us at [email protected].

H. Order Tracking
Once your order ships, tracking details will be sent to your email. If you encounter any difficulties tracking your shipment, feel free to contact our support team at [email protected] for assistance.

I. Contact Information
For any questions or concerns about shipping, don’t hesitate to contact our customer service team at [email protected]. We are committed to offering prompt, effective support to improve your shopping experience.

By placing an order, you confirm that you have read and agree to the terms outlined in this shipping policy. We reserve the right to update or change this policy at any time, with any updates posted on this page.