Privacy policy

At Homewardrobe.shop (the "Website" or "we"), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make purchases on our Website.

Contact Us

If you have any questions regarding this Privacy Policy, require more information about how we handle your privacy, or wish to file a complaint, feel free to reach out to us via email at [email protected].

Information We Collect

When visiting our Website, we collect specific details about your device, interactions with the Website, and necessary information to process your orders. We may gather additional information when you contact us for customer support. Any identifiable information (such as listed below) is referred to as "Personal Information." Here’s what we collect and why:

Device Information

Purpose: To ensure proper display of the Website and analyze traffic for optimization.
Source: Automatically gathered through cookies, log files, pixels, and web beacons when you visit the Website.
Shared with: Shopify (our service provider).
Personal Information: Browser version, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Website.

Order Information

Purpose: To process orders, handle payments, arrange shipping, issue invoices/confirmations, and prevent fraud. We may also send you personalized offers based on your preferences.
Source: Collected directly from you during the purchase process.
Shared with: Shopify (our service provider).
Personal Information: Full name, billing/shipping address, payment details (e.g., credit card number), email address, and phone number.

Customer Support Information

Purpose: To assist with any queries or concerns regarding your orders.
Source: Collected directly from you.
Shared with: Our support team and necessary service providers.
Personal Information: Contact details and information related to your inquiry.

Minors

Our Website is not intended for children under 16. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to have it removed.

Sharing Your Information

We share your Personal Information with trusted third-party service providers who assist us in providing services to you. For example:

Shopify powers our online store, and they handle your Personal Information. Learn more about Shopify’s privacy practices here.
We may share your details if required by law or to protect our legal rights.

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements and marketing materials that might be relevant to you. For example:

Google Analytics helps us analyze site traffic. You can learn more about how Google uses your data here. To opt out, visit this page.
Shopify Audiences helps us show ads to potential customers based on their interactions with our store.
For more details on targeted advertising, visit the Network Advertising Initiative.

To opt out of targeted advertising:

Facebook: Settings
Google: Settings
Bing: Settings
Digital Advertising Alliance: Opt-out

Using Your Information

We use your Personal Information to offer our products and services, process payments, arrange shipping, and notify you about special offers, updates, and new products.

Legal Basis for Processing

If you reside in the European Economic Area (EEA), we process your Personal Information under the following legal grounds:

Your consent.
The necessity of processing to fulfill our contract.
Compliance with legal obligations.
Protection of your vital interests.
Public interest tasks.
Our legitimate business interests, provided they do not override your rights.

Data Retention

We keep your Personal Information as long as necessary to fulfill our obligations. If you wish to delete your data, refer to the 'Your Rights' section below for more information.

Automated Decision-Making

If you’re located in the EEA, you can object to automated decision-making, including profiling, that has legal implications. Shopify, our service provider, uses automated systems for fraud prevention, but these decisions do not significantly affect you.

Selling Personal Information

In compliance with the California Consumer Privacy Act (CCPA), we may sell certain Personal Information.

Categories of Information Sold: Information about your interactions with the Website, your purchases, and email addresses linked to your orders.
Opt-Out: You can opt out of the sale of your data by contacting us or using the opt-out tools provided by our advertising partners.

Your Rights

GDPR (General Data Protection Regulation): EEA residents have the right to access, update, or delete their Personal Information. You can exercise these rights by contacting us. Your data may be processed in countries outside the EEA, such as Canada and the U.S., with adequate protections in place as detailed in Shopify’s GDPR Whitepaper.
CCPA (California Consumer Privacy Act): California residents have the right to access and delete their Personal Information. If you wish to designate an agent to make these requests on your behalf, please contact us using the details provided.

Cookies

Cookies are small files stored on your device that improve your browsing experience. We use different types of cookies, including functional, performance, advertising, and social media cookies. These cookies remember your preferences and enhance website functionality.

Do Not Track

We do not currently alter our data practices in response to Do Not Track signals due to the lack of industry-wide definitions.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top of the document.

Complaints

If you have any concerns, feel free to contact us. If you’re not satisfied with the resolution, you can contact the relevant data protection authority.